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Our Customer Service

You are our focus

Outstanding Customer Service

Customers are what we exist for. Unless you are happy, then everything else we have done is a waste of time. We want you to be so pleased that you come back and buy again and again, and tell your friends about the great service wrapped around the great products.  Your experience is based on the following assurances:

We don’t make promises unless we can keep them

Reliability is the key to a good relationship. If we describe an item of furniture, you can rely on that description. If we make a commitment, we do everything we can to keep it.

We stand behind our products

Everything we offer is carefully chosen to be well designed, well made from renewable sources and offer excellent value for money.

We deliver on your terms.

Many items of furniture are physically large and heavy.  We will do everything we can to deliver the item to its final location in your home, taking care on the route from the front door and disposing of the packaging. We understand that your home is a special place.

We’re courteous and knowledgeable

Our staff know our business and they know their job. Whether in the store or during delivery, that knowledge shines through. When we meet you or speak with you, we will always try and be courteous.

We answer the phone

If you have a question about something you are not sure about, please give us a call and we will be very happy to talk to you.

We deal with complaints

No one likes hearing complaints, but we see it as an opportunity to improve. We will give your complaint our full attention – we want to please you, if we do, then we hope that you will become one of our best customers and be happy to recommend us to others.

We’re helpful

We will always try to be helpful in all that we do. We want you to find the whole experience of buying from us to be a pleasant experience. By following this approach over the last fifty years, we have established an excellent reputation for offering great furniture, great service, all at a great price.

If you’d like to know more about how we can serve you best, please email us or call us on 01245 471726.

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